What We Collect and Why We Collect It
When you open an account, we collect your name, contact details, date of birth and a copy of identity documents needed for account verification. When you deposit through bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — enough to match the
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payment to your account and process any withdrawal back to the same wallet. We do not store your mobile banking PIN or full wallet credentials; those stay inside the bKash, Nagad or Rocket environment. We also collect device identifiers, browser type and session data to keep
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your account secure and detect any unusual login activity. If you contact our support team, we keep a record of that conversation to help resolve follow-up queries. All data we hold is used strictly for account operation, payment processing, fraud prevention and regulatory obligations that apply
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in the regions where our platform is accessible. We do not sell your personal data to third-party marketers. Retention periods vary by data type — payment records are kept as long as our compliance obligations require; support chat logs are kept for a shorter period and
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then deleted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.